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Prospector access. Public access is not open. This product is separate from initial Identity and Apparatus access.
Screenshots use fictional demonstration accounts. Your data and available actions may differ. Reviewed October 15, 2026.
Reference
Troubleshoot Prospector
Prospector is missing from the top-left menu
Confirm your Identity account and workspace, then ask the workspace or platform administrator to review service access. Guides and direct URLs do not grant an entitlement. See Navigation.
The lead or proposal list is empty
- Check the workspace and Platform.
- Clear search and active filters; choose the intended proposal outcome.
- Check the discovery feed. A connected submission account does not prove the feed is configured.
- If leads are arriving but being filtered, inspect Filtered out and the saved filter policy.
My settings did not change
Open the relevant settings section, correct any validation message, select its Save button and wait for success. Each section has its own save action. Reload to verify persisted values. Navigating away from an unsaved form does not save it.
A proposal is stuck or failed
Open the record and read its current status and failure information. Check the account connection before requesting another submission. Do not repeatedly approve while an earlier send is still in flight. Mark submitted is for a proposal actually sent elsewhere, not a way to hide a failed send.
AI testing or assessment failed
Keep your question or intended settings, read the error and check service availability. A test uses the latest saved settings. Repeated generations can use additional AI processing. A failed request is not proof that the lead was rejected.
A file is still scanning
Wait for its status to update before expecting a download link. Check storage or service errors if processing does not complete. Keep your original file and avoid duplicate uploads.
A job will not close
Review Readiness for open gaps. Resolve or dismiss them, or use the explicit close override only when you can justify delivery despite them. Archived jobs are locked.
I need to report a problem
Include the page, approximate UTC time, selected platform, expected behavior and visible error. Remove webhook secrets, keys, proposal-sensitive text and personal information from screenshots. Use Contact for support.
What it looks like
